Questions regarding this Policy should be submitted via our Contact webpage or we may also be contacted directly at the following address:
4960 South Gilbert Rd
Chandler, AZ 85249
United States of America
Information covered in this Policy
This Policy will explain the following regarding use of each of our Sites:
What information do we collect from or about you?
In order to better provide you with numerous products and services, each of our Sites collects two types of information about its visitors: Personally Identifiable Information and Non Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Sites.
Personally Identifiable Information: ‘Personally Identifiable Information’ refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information is requested when you register with us, order a product or service, fill out surveys, correspond with us, or otherwise volunteer information, for instance, to sign up for a newsletter. Personally Identifiable Information might include your name, mailing address, telephone number, facsimile number, email address, and other identification and contact information.
Non Personally Identifiable Information: ‘Non Personally Identifiable Information’ refers to information that does not identify a specific individual by itself or in combination with other information. We may gather certain information about you such as profession or specialty. This information may be compiled and analyzed on both a personal and an aggregated basis. This information may include the website's Uniform Resource Locator (‘URL’) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (‘IP’) address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (‘TCP/IP’) network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience. We may perform statistical analyses of aggregate customer behavior. This allows us to measure relative customer interest in the various areas of each of our Sites for product development purposes and to improve the design of our Sites. Any information we collect is used for our own internal purposes to improve the content and navigation of our Sites, to enhance users' experiences when visiting our Sites, to customize the content and/or layout of our pages, and to provide the services required by an individual user. We may also use information to notify users about updates to our Sites, to complete user initiated transactions, to trace false orders and to contact users directly, or through our third-party service partners, for marketing purposes
Sunvalley gathers information in the following ways:
Searching: We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Sites. We collect information from visitors to each of our Sites regarding the referring URL, your IP address, which browser you used to come to any one of our Sites, the country, state and telephone area code where your server is located, and the pages of any one of our Sites that you viewed during your visit.
Surveys and Polling: In order to improve our services to you, we ask some of our customers to voluntarily complete surveys online or via telephone, which may be collected by an independent third party. Individual survey answers are confidential, although Non Personally Identifiable Information may be collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Newsletters and Promotional Emails: Sunvalley may offer free electronic newsletters and promotional emails for products and/or services offered on any one or more of our Sites as a service to our prior customers from any of our Sites. However, you will have the choice to opt out of receiving newsletters and promotional emails for products and/or services offered on any one or more of our Sites. Once we have processed your request, we will not send you promotional emails with respect to products and/or services offered by us through the particular Site(s) of which you had opted out unless you opt back in to receiving such communications directly. There may be opportunities to subscribe to an email list that will send you information about the events on our Sites, but we will only add you to the list with your consent. To stop receiving our newsletters that pertain to any one or more of our Sites, send an email to us at firstname.lastname@example.org with the subject line ‘remove’.
Contact Information: If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with any one of our Sites, we may collect such information in a file specific to you. If you provide us feedback through any one of our Sites, by email or by calling one of our customer service representatives, we may ask for your name and email address in order to send you a reply.
Who is collecting your information?
From time to time, we may utilize the services of third-party survey providers that may collect Personally Identifiable Information from you for certain services, including voluntary surveys that are conducted on our behalf and certain of our reminder services. This may include information regarding you, as well as third parties about whom you provide information. If you chose to participate in these surveys, or use these services, this Personally Identifiable Information may be stored on the servers of the third-party survey providers used by us, but this Personally Identifiable Information will remain the sole property of us and will be handled in accordance with this Policy.
With whom do we share your information?
Unless otherwise stated, or if required to finalize a financial or trade transaction initiated by you, Sunvalley does not share, sell, trade or rent your Personally Identifiable Information collected on our Sites to others. The information collected on our Sites is used for statistical purposes for improving our Sites. We may disclose your Personally Identifiable Information to third parties to improve the functionality of our Sites, customize our marketing efforts and perform statistical and data analyses, and deliver promotional emails to you from us. These third parties may not use your Personally Identifiable Information other than to provide the services requested by us.
In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business (a ‘Successor’), one of the assets which would generally be transferred is the information we collect from our customers. However, the use of this information by any Successor would still be governed by the terms of this Policy, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt out of sharing your information with third parties.
How can you update or correct your Personally Identifiable Information?
During the online registration process you can review, change or delete the information that you have submitted. Note that we may retain changed or deleted information for archival or other purposes.
What are your choices regarding collection, use and distribution of your information?
You may opt out, or unsubscribe from our newsletters and non-transactional related emails by following the unsubscribe instructions in any email you receive from us or by sending an email to email@example.com.
What security precautions are in place to protect against the loss, misuse or alteration of your information?
We employ reasonable security measures to protect the security of the information you submit to us. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect this information using password protection and advanced encryption, and we may use firewall technology for additional protection. We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.
Cookies and clear GIFs.
Like many other commercial sites, our Sites utilize standard technologies called ‘cookies’ and clear GIFs to collect information about how each of our Sites is used. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a website recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a website other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections. For instance, cookies allow us to prepopulate (or fill in) an email field with your email address if you revisit one of our Sites and subscribe to a newsletter. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.
Clear GIFs: At times, we work with third-party service partners that employ clear GIFs (also known as pixel tags, single pixel GIFs, web beacons or action tags) for our benefit to help us measure advertising effectiveness. Clear GIFs help us better manage content on our Sites by informing us of what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our users. The main difference between the two is that clear GIFs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear GIFs are not tied to your Personally Identifiable Information.
These third-party service partners use clear GIFs: (i) in HTML based emails to let us know which emails have been opened by recipients; (ii) to record when newsletters have been subscribed to from our Sites; and (iii) to track the visitor traffic on our Sites. These clear GIFs allow us to measure the usage of each of our Sites by our visitors and the effectiveness of certain communications and marketing campaigns. We may also use clear GIFs in a similar manner in our own emails and on our Sites.
Clear GIFs can ‘work with’ existing cookies on a computer if they are both from the same website or advertising company. That means, for example, that if a person visited the website of company ‘X’ , which uses an advertising company's clear GIF, the website would match the clear GIFs identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information can be shared with the advertising company. We do, at times, provide such information to our third-party advertising service partners, but that information can only be used by our partner for our benefit.
Children, parental consent and privacy
The Children's Online Privacy Protection Act prepared by the US Federal Trade Commission (FTC) took effect on April 21, 2000, and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting Personally Identifiable Information from children under the age of 13. Our Site(s) are not designed to appeal to children under the age of 13.
Sunvalley does not knowingly attempt to solicit or otherwise receive any Personally Identifiable Information from children and want to let you know that any person under 13 years of age is not permitted to use the Sites or services on the Sites. Sunvalley request that children under the age of 13 not submit any personal information to us via any of our Sites. If we learn that we have inadvertently gathered Personally Identifiable Information from children under 13, we shall attempt to notify such child's parent(s) or guardian(s) and erase such information from our records.
You should carefully review privacy policies of any third-party sites accessible from any of our Sites and any co-branded websites not covered by this Policy
We also may have co-branded websites that are maintained by us in connection with one or more of our third-party business partners but which do not contain this Policy or a link to this Policy. When you submit information to one of these co-branded sites you may be submitting it to both us and our third-party business partners or just to our third-party business partner. Note that these co-branded sites may contain, or link to, privacy policies that contain terms and conditions different than those contained in this Policy. Again, this Policy only pertains to the information we collect and we are not responsible for the privacy policies or practices of our business partners. We encourage you to read the privacy policies of those co-branded sites so that you will always know what information we gather and what information is gathered by our third-party business partner, how each of us might use that information, to whom each of us will disclose it and what choices you have.
This Policy was last changed on January 15, 2009. If we make changes to any terms or conditions of the Policy, the changes will be posted on this portion of the Sites so that you will always know what information we gather, how we might use that information, to whom we will disclose it and what choices you have. Any change, modification, addition or removal of portions of this Policy will be announced on our Sites at least ten (10) days before it is implemented.
Please be sure to check this page before proceeding to use any of our Sites.
Last update: November 10, 2010